Terms of Service

Effective Date: May 15, 2026  |  Last Updated: May 15, 2026

1. Acceptance of Terms

Welcome to Punch Pizza. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at eat-punchpizza.click (the "Website"), as well as any related services, features, content, and functionality offered by Punch Pizza, including but not limited to online food ordering, delivery coordination, and customer account management.

By accessing this Website, placing an order, creating an account, or otherwise engaging with our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, and others who access or use our services.

If you are accessing or using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" will refer to that entity.

You must be at least thirteen (13) years of age to access or use this Website. If you are under the age of eighteen (18), you may only use our services under the supervision of a parent or legal guardian who agrees to be bound by these Terms. By using our services, you represent and warrant that you meet these age requirements.

2. Description of Services

Punch Pizza is a food service business operating in the United States. We provide the following services through our Website and other channels:

• Online Food Ordering: Customers may browse our menu and place orders for food and beverages online through our Website. Orders may be available for pickup or delivery, subject to location availability and operational hours.
• Menu Information: We publish information about our food products, including descriptions, ingredients, allergen notices, pricing, and promotional offers.
• Customer Account Management: Users may create personal accounts to manage order history, saved preferences, payment methods, and loyalty rewards (if applicable).
• Promotions and Offers: From time to time, we may offer special promotions, discounts, coupons, or loyalty rewards subject to specific terms and conditions that will be communicated at the time of the offer.
• Customer Support: We provide customer support to address inquiries, complaints, and concerns related to orders and services via email at [email protected].
• Catering and Group Orders: Subject to availability, we may offer catering services or the ability to place large group orders. These may be subject to additional terms communicated separately.

We reserve the right to modify, suspend, or discontinue any service or feature at any time, with or without notice to you. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

The availability of certain services, menu items, and features may vary by location, time of day, and other operational factors. Not all items featured on the Website may be available at all times or in all locations.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your access to and use of our services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the security and confidentiality of your account credentials and promptly notify us of any unauthorized access;
• Update your account information to keep it accurate and current;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our services;
• Use the Website and services only for lawful, personal, non-commercial purposes unless expressly authorized by us in writing;
• Pay all charges associated with your orders, including applicable taxes, delivery fees, and service charges;
• Treat our staff, delivery personnel, and other customers with respect and courtesy;
• Review allergen and ingredient information before placing orders if you have food allergies or dietary restrictions.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using the Website or services for any fraudulent, unlawful, or unauthorized purpose;
• Attempting to gain unauthorized access to any portion of our Website, systems, servers, or databases;
• Interfering with or disrupting the integrity, performance, or security of our Website or services;
• Using automated tools, bots, scrapers, or other mechanisms to access, collect data from, or interact with our Website without our express written permission;
• Transmitting any viruses, malware, ransomware, or other harmful or malicious code;
• Engaging in any activity that could damage, overburden, or impair our servers or infrastructure;
• Misrepresenting your identity or affiliation with any person or entity;
• Placing fraudulent orders, chargebacks without valid basis, or abusing refund or promotional systems;
• Collecting or harvesting personal information of other users without their consent;
• Using our branding, trademarks, or intellectual property without express written authorization;
• Posting or transmitting any content that is defamatory, obscene, offensive, or otherwise objectionable;
• Reselling, redistributing, or commercially exploiting our services without prior written consent;
• Circumventing any security features or technological protection measures of the Website;
• Violating any applicable federal, state, or local law, regulation, or ordinance.

We reserve the right to investigate and take appropriate legal or administrative action against any user who violates these prohibitions, including suspending or terminating accounts and reporting activities to law enforcement authorities.

4. User Accounts

To access certain features of our Website, such as order history or saved preferences, you may be required to create a user account. When registering for an account, you agree to provide truthful and accurate information. You are responsible for all activities that occur under your account.

You must immediately notify us at [email protected] if you suspect any unauthorized use of your account or security breach. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

We reserve the right to suspend or terminate accounts that violate these Terms, contain inaccurate information, or are associated with fraudulent activity.

5. Ordering, Payment, and Pricing

5.1 Order Placement

By placing an order through our Website, you are making an offer to purchase the selected items. Orders are subject to acceptance by Punch Pizza. We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, contain errors, or cannot be fulfilled due to availability constraints.

You will receive an order confirmation via email or on-screen notification once your order has been accepted. This confirmation constitutes our acceptance of your offer.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices shown at the time of order placement are the prices you will be charged. Promotional prices are valid only during the specified promotional period.

We make every effort to display accurate pricing; however, in the event of a pricing error, we reserve the right to cancel the affected order and notify you. You will not be charged for canceled orders.

5.3 Taxes and Fees

Applicable sales taxes will be calculated and added to your order total based on your delivery or pickup location in accordance with applicable federal, state, and local tax laws. Delivery fees, service charges, and other applicable fees will be disclosed prior to checkout.

5.4 Payment Methods

We accept various forms of payment as indicated on our Website, which may include major credit cards, debit cards, and digital payment platforms. By providing payment information, you represent that you are authorized to use the designated payment method and authorize us to charge the applicable amounts.

Payment processing may be handled by third-party payment processors. We do not store full credit card information on our servers. Your payment data is handled in accordance with Payment Card Industry Data Security Standards (PCI DSS).

5.5 Refunds and Cancellations

Cancellations must be made promptly after order placement, as food preparation begins shortly after an order is confirmed. Refunds may be issued at our discretion, depending on the circumstances. If you received an incorrect or defective order, please contact us at [email protected] and we will work to resolve the issue in a fair and timely manner.

6. Delivery and Pickup

Delivery availability, estimated times, and delivery zones are subject to change and are not guaranteed. Delivery times are estimates only and may vary due to weather, traffic, demand, or other factors beyond our control. We are not responsible for delays caused by circumstances outside our reasonable control.

For pickup orders, you are responsible for collecting your order within a reasonable time after the estimated pickup time. We reserve the right to dispose of uncollected pickup orders after a reasonable waiting period without refund.

If delivery is performed by third-party delivery partners, their terms and conditions may also apply. We are not responsible for the actions or omissions of third-party delivery services.

7. Allergen and Dietary Information

We make reasonable efforts to provide accurate allergen and ingredient information on our Website. However, our food products are prepared in a shared kitchen environment where cross-contamination with common allergens—including but not limited to gluten, nuts, dairy, eggs, and shellfish—may occur.

Punch Pizza is not liable for any allergic reactions, adverse health effects, or dietary concerns arising from consumption of our food products unless caused by our gross negligence or willful misconduct.

8. Intellectual Property Rights

All content, materials, and elements available on or through the Website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, icons, interface designs, software, data compilations, and the overall "look and feel" of the Website (collectively, the "Content"), are owned by or licensed to Punch Pizza and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and trade secret laws.

The Punch Pizza name, logo, and all related marks, designs, graphics, and trade names are trademarks or registered trademarks of Punch Pizza. You are not permitted to use any of our trademarks or trade names without our prior written consent. Unauthorized use of our trademarks may constitute trademark infringement and unfair competition under applicable laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from any Content;
• Scrape, frame, or deep-link to any portion of the Website;
• Reverse engineer, disassemble, or decompile any software or technology underlying the Website;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices.

Any unauthorized use of the Content or the Website terminates the license granted herein and may subject you to civil and criminal liability under applicable law.

If you believe that any content on our Website infringes your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement.

9. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES PROVIDED BY PUNCH PIZZA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE WEBSITE OR SERVICES.

We do not warrant that the Website will meet your specific requirements or that it will be compatible with your device or software. Your use of the Website and our services is at your sole risk.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, our warranties are limited to the minimum required by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or goodwill;
• Cost of procurement of substitute goods or services;
• Damages for personal injury or property damage resulting from your use of the services, except to the extent caused by our negligence or willful misconduct;
• Unauthorized access to or alteration of your personal data or transmissions;
• Statements or conduct of any third party on or through the Website;
• Any other matter relating to the Website or services.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PUNCH PIZZA IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IF YOU RESIDE IN SUCH A STATE, SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its officers, directors, employees, agents, contractors, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or consumer protection rights;
• Any content or information you submit, post, or transmit through the Website;
• Your negligence or willful misconduct;
• Any dispute between you and a third party in connection with our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You shall not settle any indemnified claim without our prior written consent.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party sites or services. The inclusion of any link does not imply our endorsement or affiliation.

We strongly advise you to review the terms of service and privacy policy of every third-party site or service you visit. Your use of third-party sites is at your own risk and subject to their respective terms.

13. Privacy and Data Protection

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information.

To the extent applicable, we comply with the requirements of the Federal Trade Commission Act (FTC Act) regarding unfair or deceptive practices, and applicable state privacy laws. California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as described in our Privacy Policy.

By using our Website and services, you consent to the collection and use of your information as described in our Privacy Policy.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Punch Pizza operates, without regard to any conflict of law principles that would cause the laws of another jurisdiction to apply.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website and services shall be brought exclusively in the appropriate federal or state courts located in the United States. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

Nothing in this section shall prevent Punch Pizza from seeking injunctive or other equitable relief in any court of competent jurisdiction.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services informally by contacting us at [email protected]. You agree to give us at least thirty (30) days to respond to and attempt to resolve your concern before initiating formal proceedings.

15.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or our services (excluding claims for injunctive or other equitable relief) shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed upon by the parties. The arbitration shall be conducted in English and shall take place in the United States.

The arbitrator shall have authority to award any remedy available at law or in equity, including monetary damages, declaratory relief, and injunctive relief (to the extent necessary to make the prevailing party whole). The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

You agree that the arbitration shall be conducted on an individual basis and not as a class, collective, or representative action. YOU HEREBY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

15.3 Exceptions

Notwithstanding the arbitration agreement above, either party may seek emergency or preliminary injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration. Additionally, disputes involving claims that fall within the jurisdiction of a small claims court may be brought in that court rather than through arbitration.

15.4 Statute of Limitations

Regardless of any applicable statute of limitations, any claim or cause of action arising from or related to these Terms or our services must be filed within one (1) year after such claim or cause of action arose. Claims filed after this period are permanently barred.

16. Term and Termination

These Terms of Service are effective from the date you first access our Website or use our services and shall remain in effect until terminated in accordance with these provisions.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations or liabilities incurred prior to termination.

We reserve the right to suspend, restrict, or terminate your access to the Website and services, with or without notice, for any reason, including but not limited to:

• Breach of these Terms of Service;
• Fraudulent, abusive, or unlawful conduct;
• Non-payment of amounts owed;
• Our business decision to discontinue or modify services;
• Legal or regulatory requirements.

Upon termination, all licenses and rights granted to you under these Terms shall immediately cease. Provisions that by their nature should survive termination—including but not limited to intellectual property rights, indemnification, disclaimers, limitation of liability, governing law, and dispute resolution—shall survive any termination of these Terms.

17. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time and for any reason at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where required by law or where we deem appropriate, notify you via email or a prominent notice on our Website.

Your continued use of the Website or services following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically for any updates. If you do not agree to the revised Terms, you must discontinue use of the Website and services immediately.

Changes to these Terms will not apply retroactively and will not affect any disputes arising before the effective date of the revision.

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and if modification is not possible, the invalid provision shall be severed from these Terms without affecting the validity, legality, or enforceability of the remaining provisions.

The failure of Punch Pizza to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any provision in one instance does not constitute a waiver of that provision in any other instance or a waiver of any other provision.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Punch Pizza on the Website, constitute the entire agreement between you and Punch Pizza with respect to your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter hereof.

No amendment to or modification of these Terms shall be binding unless made in writing and signed by an authorized representative of Punch Pizza, except as otherwise provided in the "Changes to These Terms" section above.

20. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, civil unrest, government action, power outages, internet disruptions, labor disputes, or supply chain failures. In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume performance as soon as practicable.

21. Electronic Communications

By using our Website or providing us with your email address, you consent to receive electronic communications from us, including order confirmations, receipts, updates, promotional offers (if opted in), and other communications related to our services. You agree that any agreements, notices, disclosures, or other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional email communications at any time by following the unsubscribe instructions in any such email or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, you may continue to receive transactional emails related to your orders and account.

22. Accessibility

Punch Pizza is committed to making our Website accessible to individuals with disabilities in compliance with applicable accessibility standards. If you experience difficulty accessing any part of our Website or services due to a disability, please contact us at [email protected] so we can assist you and work to improve accessibility.

23. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the information below: