Privacy Policy

Welcome to Punch Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eat-punchpizza.click or interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. We take your privacy seriously. When you visit our website, you trust us with your personal information. We take this responsibility seriously. This policy is intended to help you understand exactly what information we collect, how we use it, and what rights you have in relation to it.

By accessing or using our website at eat-punchpizza.click, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you are using our services on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these terms.

1. Who We Are

Punch Pizza is a food service business operating in the United States. We provide delicious, high-quality pizza and related food products to our customers through our website and other ordering channels.

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us using the contact details provided above or in the Contact Us section at the bottom of this document.

2. Information We Collect

We collect information about you in a variety of ways. This section describes the types of information we may collect when you visit or use our website and services.

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on our website, place an order, express interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us. The personal information we collect may include:

• Identity Information: Full name, username or similar identifier, date of birth, and gender.
• Contact Information: Billing address, delivery address, email address, and telephone number.
• Financial Information: Payment card details, bank account information, and billing details. Note that we do not store full card numbers; payment information is processed through secure third-party payment processors.
• Order Information: Details of products and services you have purchased from us, order history, dietary preferences, and special requests.
• Account Information: Login credentials (username and password), profile preferences, and account settings.
• Communications: Content of messages you send us, feedback, reviews, survey responses, and support tickets.
• Marketing Preferences: Your preferences in receiving marketing from us and your communication preferences.

2.2 Information Collected Automatically

When you visit or use our website, certain information is automatically collected from your device and browser. This information may include:

• Usage Data: Pages or content you view, searches you perform, links you click, time spent on pages, referring and exit pages, and other actions you take on our website.
• Device Information: IP address, browser type and version, browser language, operating system and platform, device type (desktop, mobile, tablet), device identifiers, and screen resolution.
• Location Data: General geographic location based on your IP address. If you enable location services, we may collect more precise location data to help provide accurate delivery estimates and nearby store information.
• Log Data: Server logs that record information about your use of the service, including the date and time of access, pages visited, and system activity.
• Cookie and Tracking Data: Information collected through cookies, pixel tags, web beacons, and similar tracking technologies as described further in the Cookies section of this policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you interact with our social media pages or use social login features, we may receive information from those platforms such as your public profile, email address, and friend lists, subject to your privacy settings on those platforms.
• Analytics Providers: We receive aggregated and de-identified usage data from analytics providers to help us understand how our website is being used.
• Advertising Partners: We may receive data from advertising partners about the effectiveness of our marketing campaigns and your engagement with our ads.
• Delivery Partners: When applicable, we may receive order fulfillment and delivery status information from our logistics and delivery partners.
• Payment Processors: We receive confirmation of payment transactions, but not full payment card details, from our payment processing partners.

3. How We Use Your Information

We use the information we collect for various purposes, all in accordance with applicable United States federal and state laws, including the Federal Trade Commission Act (FTC Act) and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). The specific purposes for which we use your information include:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup arrangements.
• To manage your account and provide you with customer support.
• To send you order confirmations, receipts, and updates about your orders.
• To facilitate payment processing and prevent fraudulent transactions.
• To respond to your inquiries, complaints, and requests.
• To provide personalized menu recommendations based on your order history and stated preferences.

3.2 Analytics and Service Improvement

• To analyze how our website is used and identify trends to improve our services.
• To monitor and analyze the effectiveness of our website features and user experience.
• To conduct research and develop new products, services, and features.
• To troubleshoot technical issues and maintain the security and performance of our website.
• To gather demographic information and insights about our customer base.

3.3 Marketing and Communications

• To send you promotional communications, special offers, and updates about new menu items, with your consent where required by law.
• To deliver targeted advertising on our website and third-party platforms based on your interests and behavior.
• To personalize your experience on our website by displaying content and offers relevant to you.
• To administer contests, promotions, surveys, and events.
• To measure the effectiveness of our marketing campaigns and communications.

3.4 Legal and Compliance

• To comply with applicable laws, regulations, legal processes, and governmental requests.
• To enforce our terms of service and other policies.
• To protect the rights, property, and safety of Punch Pizza, our customers, and others.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party vendors and service providers who perform services on our behalf. These parties are contractually obligated to protect your data and may only use it to provide the specific services we request. Such service providers include:

• Payment Processors: To securely process payments for your orders.
• Delivery and Logistics Partners: To fulfill and deliver your orders.
• Cloud Hosting Providers: To store and manage our website data and infrastructure.
• Email and Marketing Platforms: To send you transactional and marketing communications.
• Analytics Providers: Such as Google Analytics, to help us understand website usage and improve our services.
• Customer Support Tools: To manage customer inquiries and support tickets efficiently.

4.2 Legal Requirements and Protection

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including courts and government agencies. We may also disclose your information when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, or governmental request.
• Protect and defend the rights or property of Punch Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of the service or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information in such circumstances.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in a joint promotion with a partner brand or choose to share reviews publicly on third-party platforms.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function properly, work more efficiently, and provide information to website operators. Cookies allow a website to recognize your device and remember your preferences or actions over time.

5.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
• Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your login details and food preferences.
• Targeting and Advertising Cookies: These cookies are set through our website by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

5.3 Managing Cookies

You can control and/or delete cookies as you wish. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly. For detailed information about our cookie practices and how to manage your preferences, please refer to our separate Cookie Policy available on our website.

6. Data Security

The security of your personal information is very important to us. We implement a variety of technical and organizational security measures to protect your information from unauthorized access, use, alteration, and destruction.

6.1 Security Measures We Employ

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data, including payment information, is encrypted both in transit and at rest.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job functions. All staff members are required to maintain the confidentiality of customer information.
• Secure Payment Processing: We use PCI DSS-compliant third-party payment processors. We do not store complete credit or debit card numbers on our systems.
• Regular Security Audits: We conduct regular assessments and audits of our security practices and systems to identify and address potential vulnerabilities.
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and protect against unauthorized access to our network.
• Data Minimization: We only collect and retain the minimum amount of personal information necessary for our stated purposes.

6.2 Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the appropriate regulatory authorities as required by applicable law, including applicable U.S. state data breach notification laws. We will provide notification without undue delay and within the timeframes required by applicable legislation.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to enforce our agreements.

When we no longer have a legitimate need to process your personal information, we will either delete it or anonymize it. If deletion is not immediately possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from any further processing until deletion is possible.

8. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable federal and state laws.

8.1 General Rights for All Users

All users of our website and services have the right to:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete personal information about you.
• Right to Deletion: Request that we delete your personal information, subject to certain exceptions required by law.
• Right to Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of your sensitive personal information to specific purposes authorized by the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your rights.
• Authorized Agent: You may designate an authorized agent to submit requests on your behalf. We will require verification that the agent is authorized to act on your behalf.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: eat-punchpizza.click

We will respond to your request within 45 days of receiving it. If we need more time, we will notify you and may extend the response period by an additional 45 days where reasonably necessary, for a total of up to 90 days. We may need to verify your identity before fulfilling your request to protect your privacy and security.

9. Children's Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent, as required by the Children's Online Privacy Protection Act (COPPA).

Furthermore, we do not knowingly market to or sell to individuals under the age of 16. If you are between the ages of 13 and 15, you may only use our services under the supervision of a parent or legal guardian who agrees to be bound by our Terms of Service.

If we discover that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will promptly take steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take appropriate action.

Parents and guardians who wish to review information collected about a child, request its deletion, or refuse further collection, may contact us using the contact details provided in this policy.

10. International Data Transfers

Punch Pizza is based in the United States, and your personal information is primarily processed and stored within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and central database are located.

The data protection laws of the United States may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States and acknowledge that your information may be subject to United States law.

When we transfer data from other jurisdictions to the United States, we take steps to ensure appropriate safeguards are in place to protect your personal information and ensure the transfer complies with applicable legal requirements. These safeguards may include:

• Entering into data transfer agreements incorporating standard contractual clauses where required.
• Ensuring that any third-party processors we work with are certified under applicable data transfer frameworks.
• Taking other legally recognized transfer mechanisms as appropriate under applicable law.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Punch Pizza. This Privacy Policy does not apply to those third-party sites or services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party sites you visit. The presence of a link on our website does not constitute endorsement of the linked site's privacy practices. Common third-party services that may be integrated into our website include:

• Social media platforms (such as Facebook, Instagram, and Twitter/X)
• Payment processing services
• Food delivery aggregator platforms
• Analytics and advertising services
• Customer review platforms

12. Marketing Communications

With your permission, we may send you marketing communications about our products, services, special offers, new menu items, and events. We will always obtain your consent before sending direct marketing communications, except where permitted by applicable law.

12.1 How to Opt Out

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" or "opt out" link included at the bottom of any marketing email we send you.
• Logging into your account and updating your communication preferences in your account settings.
• Contacting us directly at [email protected] and requesting to be removed from our marketing list.

Please note that even if you opt out of receiving marketing communications, we may still send you transactional or service-related communications, such as order confirmations, delivery updates, and responses to your customer support inquiries. These communications are necessary for the provision of our services and cannot be opted out of while you maintain an active account or have an outstanding order.

12.2 Targeted Advertising

We may use your personal information to deliver targeted or interest-based advertising through our website and on third-party platforms. You can opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info or the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you visit that you do not want to have your online activity tracked. At this time, our website does not respond to browser Do Not Track signals. We will continue to monitor developments in DNT technology and may update our practices accordingly in the future.

California residents have rights under the California Online Privacy Protection Act (CalOPPA), which requires us to disclose our practices with respect to Do Not Track signals. This disclosure satisfies that requirement.

14. Filing a Complaint

If you have a concern about our privacy practices and feel that we have not adequately addressed your privacy request or complaint, you have the right to lodge a complaint with the relevant data protection or consumer protection authority.

14.1 Filing a Complaint in the United States

In the United States, consumer privacy concerns may be reported to:

14.2 California Residents

California residents who have concerns about privacy practices may also contact the California Privacy Protection Agency (CPPA):

14.3 Before Filing a Complaint

We encourage you to contact us first before filing a formal complaint. We take all privacy concerns seriously and will make every effort to resolve your issue promptly and satisfactorily. Please reach out to us at [email protected] with the subject line "Privacy Complaint" and we will endeavor to respond within 30 days.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Posting a prominent notice on our website homepage and the Privacy Policy page.
• Sending an email notification to the email address associated with your account (if applicable).
• Updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website following the posting of changes constitutes your acceptance of those changes, where permitted by applicable law. If the changes are material and require your consent, we will seek it explicitly before applying the changes to your data.

The version of this Privacy Policy dated May 15, 2026 supersedes all previous versions.

16. Legal Basis for Processing

Where applicable under United States federal and state law, including but not limited to the FTC Act and state consumer protection statutes, we process your personal information on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you, such as processing your food orders, managing your account, and facilitating payments.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, improving our services, and conducting marketing (where not overridden by your interests).
• Legal Compliance: Processing is necessary to comply with our legal obligations under applicable federal and state laws.
• Consent: Where required, we rely on your freely given, specific, and informed consent to process your personal information, such as for direct marketing communications.

17. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy-related inquiries promptly and transparently.

When contacting us about a privacy matter, please include your full name, email address, and a clear description of your request or concern so that we can respond to you efficiently. We aim to respond to all privacy-related inquiries within 30 business days. For requests submitted under the CCPA/CPRA, we will respond within 45 calendar days of receipt, with the possibility of a 45-day extension where necessary.